Barbarian no Haptic with HEMC ?

#1

Does anyone else have problems with Barabarian, my HEMC recognizes the code, but the chair doesn’t move or vibrate. lately these incidents are piling up for some!

Greetings from Germany

#2

Same for me. Recognized by the HEMC but no motion/vibration.

#3

Our Support team is on this case.

#4

@kristoph.geweke @michael.hill Could you send your HEMC serial number.

#5

by email or as a private message?

#6

Sorry Kristoph. I messaged you by mistake.

SN 198-01-00203

1 Like
#7

As you prefer.

#8

Hello, is there any news about Barabarian or Violent night? did you find the problem. It’s always a shame when you wait so long for the code and then it doesn’t work. if friends are there. Many thanks for your efforts and have a nice end of the day

#9

Hi Kristoph! I totally understand the disapointment,
I’ve submitted your serial number to the support team and it’s currently being investigated by the engineering team. Hope it get solve soon.

1 Like
#10

@kristoph.geweke/@michael.hill Can you try again. I’ve been told that it should be fixed.

#11

It’s working for me now.

Thanks!

#12

thank you very much, the code works now. I hope the problem is now known and won’t happen again. the code was very code, supported the film in a positive way and added to the suspense. Thanks!

1 Like
#13

Yes! Glad you enjoyed the experience!